Connexions suck also

A message:

I'm still getting emails telling me how many points I have and how I
can spend them; but my card says it expires 02/06, and the website
won't let me log in :-/

    -- Signed: [my full name], Card No. [number]

And a reply:

Dear Cardholder

Thank you for your e-mail.  

Please could you reply with your full name and Connexions card number,
keeping this e-mail attached, so that we can look into your query further
for you?
 
Kind Regards
Connexions Card Team

...